Warranty Policy

Royal Enfield Gear and Apparel Warranty Policy

Royal Enfield is committed to its customers to provide warranty on every product purchased from an authorised channel for the brand. Warranty policy covers manufacturing defects only. Our aim is to examine each claim on an individual basis and connect with the customer towards resolving the claim, replacing the product with an identical or similar product based on the availability.

Warranty Period by Category

For Dealers: 7 working days from receipt of goods to raise any claims.

For End-Users: *Riding Gear - 6 months from the retail invoice date/ *Lifestyle Apparel & Accessories - 3 months from the retail invoice date.

Warranty Policy Exclusions:

Royal Enfield is committed to apply warranty and ensure replacement with same or similar value products subject to the following conditions:

(i) Any warranty claim must be accompanied with the Invoice of Purchase from an authorised dealership.

(ii) Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

(iii) Warranty is not applicable if the product is altered or modified.

(iv) There will be no refund of money.

(v) This warranty also excludes all claims to any incidental or consequential losses.

Warranty claim is liable to be rejected if any of the above conditions are not satisfied.

How to process warranty claim:

End-user to raise Warranty claim with Dealers from whom product was purched.

End-User and Dealers can also raise a claim request through email to warranty@royalenfield.com fulfilling necessary details.

Royal Enfield warranty team is committed to addressing Claim Accept / Reject within 3 working days.

Once the claim is accepted, the dealer / End User will receive a confirmation email for respective Claim No.

In case the same product is available, it will be sent to the dealer / End User at the earliest and the dealer shall inform the end-user immediately upon receipt of the replaced product.

In case of a product not available, a similar product of choice will be sent to the dealer /end-user.

Any difference in price will receive a credit note / paid by end-user of the Purchase value of the product, which can be used in their next order.

In case the same /similar product is not available, the dealer /end-user will receive a credit note of Purchase value of the product, which can be used in their next order.

Any disputes of warranty claims are subject to Jurisdiction of Gurgaon, Haryana, INDIA.

*Riding Gear - Helmets, Goggles, Riding Jackets, Denim / non Denim Trousers, Gloves, Armours, Riding Shoes, Rain gear. Wind Cheaters & Boot covers.

*LifestyleApparel - T-shirt, Shirts, Lifestyle Jackets, Bottom wear & Boots & Sneakers.

*Lifestyle Accessories: Wearables, Headgear, Eyewear, Luggage & Collectibles.